24/7 Critical Incident Response
Critical incidents often occur without warning, which means you need an agile response team to provide evidence-based, efficient and effective support.
Prompt, professional critical incident management services
Critical incidents are unexpected events outside a person’s typical range of human experience that involve some form of loss, injury or threat of injury, whether actual or perceived. These events have the potential to cause significant distress to those involved and any witnesses to the incident.
When a critical incident occurs, you need access to an experienced critical incident response team to support your organisation and employees in the aftermath of any physical or psychological trauma that may result. Working Life provides 24/7, year-round critical incident response.
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Immediate Response and Support
At Working Life, we provide immediate access to critical incident response services year-round via dedicated phone and telehealth. On receiving a request, our critical incident response team will act quickly to understand what has occurred, organise consultants for on-site assessments, provide psychoeducation, deliver emotional first aid and offer critical incident management support.
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Psychological Support
Our experienced psychologists play a crucial role in helping individuals understand their responses to trauma. They offer support by developing context for the incident, assisting in understanding reactions and teaching healthy coping skills to navigate the challenges they may struggle with as a result of their involvement in the incident. We ensure that affected individuals receive the support and follow-up care they need.
The importance of critical incident response support and management
Early engagement of a critical incident response team can play a crucial role in helping your employees recover from traumatic events, but it also has other benefits for your team and your business, including:
Compliance with regulatory requirements
Enhanced employee morale and retention
Mitigation of long-term negative effects
Strengthened organisational resilience
Improved workplace environment
Incorporating a critical incident response team into your business strategy ensures that your employees receive the support they need when it matters most.
By prioritising their mental health, you not only comply with regulatory standards but also contribute to a resilient, supportive and productive workplace.
The critical incident response and management process
Psychological trauma and critical incidents require prompt, professional intervention. Our team is available 24/7, 365 days a year, to ensure timely responses when an incident occurs. By offering immediate, evidence-based support and education, we help individuals cope with the aftermath of traumatic events across Australia and assist you in fulfilling your duty of care.
